Refund Policy

Overview

At Paanch Sitara Chai, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which you may request a refund for products purchased through our website.

Eligibility for Refund

Refunds are applicable only if:

• The product received is damaged, defective, or incorrect.
• The request is made within 7 days of delivery.
• Proof of purchase is provided (order confirmation email or receipt).

Non-Refundable Items

The following items are not eligible for a refund:

• Products damaged due to misuse, negligence, or improper storage.
• Opened or partially used food products.

Refund Process

To request a refund:

• Contact us at 9837928021 or sitarapaanch241@gmail.com with your order details.
• Provide photos of the damaged or incorrect product if applicable.
• Our team will review your request and confirm eligibility.
• Approved refunds will be processed and credited within 5-7 business days to your original payment method.

Exchanges

In case of damaged or incorrect products, we will offer an exchange instead of a refund and exchange for damaged or incorrect products will be delivered in 7 business days . Please contact us for assistance.

Contact Information

• Phone: 9837928021
• Email: sitarapaanch241@gmail.com
• Address: Akashdeep Enclave Phase 2, Delhi Road, Roorkee, Haridwar, Uttarakhand 247667
• FSSAI: 12622006000114
• Packed & Marked By: Banwari & Company